Homestead Energy Privacy Policy
Effective Date: January 1st 2026
Last Updated: July 1st 2026
Homestead Energy LLC respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, submit a form, request a quote, communicate with us, or use our services.
1. Information We Collect
We may collect the following categories of information:
Contact information: name, address, email, phone number, company name, job title, and preferred contact method.
Project and property information: service address, property type, site photos, GPS coordinates, utility provider, electrical service information, roof or ground-mount information, meter information, project notes, site survey data, usage details, and documents you provide.
Energy and utility information: electric bills, interval data, account numbers, usage history, rate class, meter data, interconnection information, and incentive-related information.
Commercial project information: business contact information, project ownership information, facility details, permitting information, financing or procurement information, and other information needed to evaluate commercial energy projects.
Financial and transaction information: payment status, invoices, financing information you choose to provide, transaction records, and related documentation. We do not intentionally collect more financial information than needed to process your request or administer a project.
Communication information: emails, texts, call notes, voicemails, chat messages, form submissions, appointment details, and consent records.
Website and device information: IP address, browser type, device type, pages viewed, referring pages, time on site, approximate location derived from IP address, form interactions, cookie identifiers, analytics data, and similar technical information.
Marketing preference information: opt-in status, opt-out requests, unsubscribe requests, communication preferences, and consent records.
Sensitive information: We may receive limited sensitive information only where necessary for a requested service, such as utility account details, financial documentation, precise project location, or government/program documentation. We do not use sensitive information for targeted advertising unless legally permitted and consented to where required.
2. How We Collect Information
We collect information directly from you, from website forms, phone calls, text messages, emails, project documents, site surveys, meetings, cookies, analytics tools, CRM systems, service providers, utility or incentive-program portals, permitting authorities, financing partners if you request financing, subcontractors, and other project-related sources.
3. How We Use Information
We may use information to:
Evaluate your solar, electrical, energy, or project request.
Prepare estimates, proposals, designs, site evaluations, preliminary engineering, feasibility reviews, and project documents.
Schedule calls, appointments, site visits, surveys, and project work.
Communicate with you by phone, email, text, mail, or other channels.
Submit or support permitting, interconnection, incentive, utility, engineering, financing, procurement, and project administration.
Coordinate employees, subcontractors, installers, electricians, engineers, designers, suppliers, and service providers.
Provide customer service, warranty support, project updates, and account administration.
Improve our website, marketing, forms, services, internal workflows, and customer experience.
Send marketing communications where permitted by law and your preferences.
Comply with legal, regulatory, licensing, tax, insurance, audit, contractual, and safety obligations.
Detect, prevent, or respond to fraud, security incidents, misuse, disputes, or legal claims.
4. TCPA, SMS, Calls, and Email Marketing
When you provide your phone number, you authorize Homestead Energy to contact you about your inquiry, project, appointment, services, quote, or related offerings. Communications may include calls and text messages using automated technology, prerecorded/artificial voice, or similar systems where permitted by law.
Marketing consent is not required to purchase goods or services. Message and data rates may apply. Message frequency varies. Reply STOP to opt out of text messages. Reply HELP for help. You may also contact [Insert Email] or [Insert Phone] to update your preferences.
For email marketing, you may unsubscribe using the link in the email or by contacting us. We will not require you to pay a fee, provide unnecessary information, or take unreasonable steps to opt out of marketing emails.
5. Website Data, Cookies, and Tracking
We may use cookies, pixels, tags, analytics tools, session measurement tools, call-tracking tools, chat tools, advertising tools, and similar technologies to operate the website, remember preferences, measure performance, improve forms, understand visitor behavior, prevent fraud, and market our services.
These tools may collect device identifiers, IP address, page views, clicks, referral sources, approximate location, form interactions, and other website activity. Some tools may be provided by third parties such as website hosting providers, analytics providers, CRM platforms, advertising platforms, call-tracking providers, or chat providers.
You can control cookies through your browser settings. If we use non-essential advertising or analytics cookies, we should provide a cookie banner or preference tool where legally required. If we use targeted advertising pixels or cross-context behavioral advertising tools, you may have the right to opt out as described below.
6. Do Not Track and Global Privacy Controls
Some browsers send “Do Not Track” signals. Because there is not one uniform industry standard for these signals, our website may not respond to all Do Not Track signals.
Where required by applicable law, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, for applicable browsers, devices, and residents.
7. How We Share Information
We may share information with:
Employees, representatives, commonly managed companies, and internal team members.
Subcontractors, installers, electricians, engineers, designers, consultants, suppliers, manufacturers, and project partners.
Utilities, interconnection departments, permitting authorities, AHJs, inspectors, incentive administrators, state agencies, and regulatory bodies.
Financing providers, lenders, or payment processors when you request financing, payment processing, or related services.
Website hosting providers, CRM platforms, email platforms, SMS providers, call-tracking providers, analytics providers, advertising platforms, cloud storage providers, cybersecurity providers, and other service providers.
Professional advisors, attorneys, accountants, insurers, auditors, and collection providers.
Government authorities, courts, law enforcement, or regulators when required or permitted by law.
Business successors in connection with a merger, sale, restructuring, financing, transfer, or acquisition of all or part of our business.
We do not sell personal information for money. However, some website advertising, analytics, or retargeting activities may be considered a “sale,” “sharing,” or “targeted advertising” under certain state privacy laws. Where applicable, you may opt out.
8. Information We Do Not Intend to Collect
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. We do not intentionally collect protected health information, biometric information, Social Security numbers, driver’s license numbers, or highly sensitive personal information unless specifically required for a lawful project, employment, compliance, financing, or contractual purpose.
9. Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, complete projects, administer warranties, comply with legal and regulatory obligations, resolve disputes, maintain business records, support tax and accounting needs, preserve consent records, and protect our rights.
Retention periods vary by record type. Project, contract, permit, interconnection, incentive, warranty, and consent records may be retained longer than general marketing records.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, system, transmission, or storage method is completely secure. You should not submit information through the website that you do not want transmitted electronically.
11. Your Privacy Rights
Depending on where you live and whether applicable legal thresholds are met, you may have rights to:
Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of personal information.
Request a copy of personal information in a portable format.
Opt out of sale, sharing, targeted advertising, or certain profiling.
Limit certain uses or disclosures of sensitive personal information.
Withdraw consent for certain processing.
Appeal a denied privacy request where required by law.
Not be discriminated against for exercising privacy rights.
To submit a request, contact:
Email: [Insert Privacy Email]
Phone: [Insert Privacy Phone]
Mail: Homestead Energy LLC, [Insert Mailing Address]
We may need to verify your identity before fulfilling a request. Authorized agents may submit requests where permitted by law, but we may require proof of authority and identity verification.
12. California Privacy Notice at Collection
This section applies to California residents where the California Consumer Privacy Act, as amended, applies.
We may collect the following categories of personal information:
Identifiers, such as name, address, email, phone number, IP address, and online identifiers.
Customer records, such as project records, payment records, account information, and service history.
Commercial information, such as quote requests, project interests, transaction history, and service preferences.
Internet or electronic network activity, such as website usage, cookie data, analytics data, and form interactions.
Geolocation information, such as project location, service address, GPS coordinates you provide, or approximate location from IP address.
Professional or employment-related information, such as business contact details for commercial projects.
Inferences, such as service interests, project preferences, or likely energy-service needs.
Sensitive personal information, only where necessary, such as utility account details, financial documents, precise project location, or other information needed for project administration.
We use these categories for the purposes described in this Privacy Policy, including service delivery, project evaluation, communications, marketing, security, legal compliance, and business operations.
We may disclose these categories to service providers, contractors, project partners, utilities, AHJs, incentive administrators, financing partners at your request, professional advisors, and legal/regulatory parties.
We do not knowingly sell or share personal information of consumers under 16. We do not use sensitive personal information for purposes other than those allowed by law unless we provide required notice and obtain required consent.
California residents may request access, deletion, correction, portability, opt out of sale or sharing, limit certain sensitive information uses, and non-discrimination.
13. State-Specific Privacy Rights
Residents of states with applicable privacy laws may have additional rights. These may include residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and other states as laws become effective or are amended.
Because state laws have different thresholds, exemptions, definitions, and rights, not all rights apply to all users or all businesses. Where a state privacy law applies, Homestead Energy will honor applicable rights and provide required appeal procedures.
14. Nevada Residents
Nevada residents may have the right to opt out of certain sales of covered information. Homestead Energy does not currently sell covered information for money. Nevada residents may still send opt-out requests to [Insert Privacy Email].
15. Financial, Tax, and Solar Financing Information
If you request financing, we may share your information with financing partners or platforms as needed to process your request. Financing partners have their own privacy policies, underwriting requirements, disclosures, and terms. Homestead Energy is not responsible for a third-party lender’s decision, terms, data practices, or disclosures.
Any tax-credit, depreciation, grant, rebate, or incentive estimate is not tax or legal advice.
16. Links to Other Websites
Our website may link to third-party websites. We are not responsible for the privacy practices, content, security, or policies of third-party websites. Review their policies before providing information.
17. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updates are effective when posted unless stated otherwise. The “Last Updated” date shows when this Privacy Policy was last revised.
18. Contact
Questions about these Terms may be sent to:
Homestead Energy LLC
Company: Homestead Energy LLC
Mailing Address: 2025 Zumbehl Rd, PMB 114, St Charles, MO 63303
Email: info@homesteadenergy.io